Complete Claims. Faster Resolution.
Submitting complete information helps KPower review warranty claims faster, reduces delays, and minimizes unnecessary returns.
Before You Submit
- Perform basic battery troubleshooting before submitting a warranty claim.
- Submit your claim through the Dealer Portal – Technical Support Request Form.
- Provide the required information below.
Required Information
- Invoice or Order Number
- Photo of the battery showing the serial number
- Clear Description of the Issue
- Installation Photos (if requested)
- Bluetooth screenshots showing:
- Serial Number
- State of Charge (SOC)
- Voltage & Current
- Warning or Fault Codes
- Physical voltage test (required if Bluetooth is unavailable)
- Upload all supporting photos, videos, and screenshots
Avoid Delays
Please ensure your submission includes all required information, clear photos or test results, the correct serial number, and a detailed description of the issue.
What Happens Next?
Once your submission is received, KPower will review your claim and provide troubleshooting, repair, replacement, or additional instructions, depending on the results of the technical review.
Our Commitment
Most complete warranty claims are reviewed within three business days after all required information has been received.