1. Become a Dealer
- Visit www.kpowerlithium.com and select Become a Dealer.
- Complete the Dealer Application and upload the required documents.
- KPower reviews your application.
- Once approved, you will receive an email with instructions to log in and begin purchasing.
2. Place an Order
- Log in to My Account.
- Browse products at dealer pricing.
- Add items to your cart and submit your order.
Note: Shipping is not calculated at checkout.
3. Freight Quote
After your order is submitted:
- Your order status will change to On Hold.
- KPower will obtain the best available freight rate. Most freight quotes are completed within 24 business hours.
- You will receive a Shipping Quote Available email.
- Your order status will change to Pending Payment.
- Log in to My Account to review the shipping fee and complete your payment.
4. Shipping & Tracking
After payment is received:
- KPower ships your order.
- The tracking number is added to your order.
- You will receive a shipment confirmation email.
- Tracking information is available in My Account → Orders.
5. Warranty & Technical Support
For warranty claims or technical assistance:
- Submit a support request through the KPower Support Portal.
- Include the product serial number, issue description, photos, and proof of purchase.
- Additional troubleshooting information may be requested before warranty approval.
- Our goal is to provide a warranty determination within 3 business days after all required information is received.
6. Shipping Policy
- Freight charges are the dealer’s responsibility unless otherwise agreed.
- Orders ship after payment is received or approved credit terms apply.
- Please inspect shipments upon delivery and report any shipping damage immediately.
- Once a shipment is delivered according to the carrier’s proof of delivery, responsibility transfers to the recipient.
Dealer Order Process
Dealer Registration → Application Approval → Dealer Login → Place Order → Freight Quote (within 24 hours) → Shipping Quote Available → Pending Payment → Dealer Payment → Order Shipped → Tracking Available in My Account
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