This guide outlines the KPower warranty claim process for dealers. Complete submissions help us review claims quickly and minimize delays.
1. Submit Your Claim
Submit all warranty claims through the KPower Dealer Portal. Include proof of purchase, the battery serial number, and a clear description of the issue.
2. Technical Review
KPower will review your submission. If approved, an RMA/Warranty Number and return instructions (if required) will be issued. Returns without an approved RMA number will not be accepted.
3. Return Requirements
If a return is required, ship the product within the specified timeframe. Clearly mark the RMA number on the package and include all required documentation.
4. Resolution
After inspection, KPower will provide troubleshooting, repair, replacement, credit, or other instructions, depending on the review results.
5. Warranty Coverage
KPower products are covered by a limited warranty against defects in materials and workmanship under normal use.
6. Shipping
For approved warranty claims, KPower covers return shipping as specified in the warranty policy. Shipping costs for non-warranty returns are the customer’s responsibility.
Dealer Portal: kpowerlithium.com/dealers-portal/ Support: 1-865-409-5522