This policy outlines the procedures for reporting freight damage, shortages, or shipping-related issues for KPower products.
1. Inspection Upon Delivery
Dealers must inspect all shipments upon delivery for visible damage, shortages, or signs of mishandling before signing the carrier’s delivery receipt.
2. Document Visible Damage
Any visible damage must be noted on the carrier’s Proof of Delivery (POD) or delivery receipt before acceptance.
3. Photo Requirements
Take clear photos of the pallet, packaging, shipping labels, damaged product, and any visible damage.
4. Reporting Timeline
Visible damage or shortages must be reported to KPower within 48 hours of delivery.
5. Concealed Damage
Damage discovered after unpacking must be reported within 5 business days of delivery, together with supporting photos.
6. Preserve Packaging
Do not discard packaging materials until the claim has been reviewed and closed. Carriers may require inspection.
7. Information Required
Provide order number, invoice number, tracking number, serial number(s), photos, and a description of the issue.
8. Claim Review
KPower will review the claim and determine whether replacement, repair, credit, or carrier action is appropriate.
9. Exclusions
Claims may be denied if damage is not reported within the required time, packaging is discarded before inspection, products are modified after delivery, or documentation is incomplete.