Order Processing
Dealer orders are processed during normal business hours, Monday through Friday, excluding holidays. All orders are subject to inventory availability and order review.
KPower will make commercially reasonable efforts to ship approved in-stock orders within 3 business days.
Freight Charges
All freight charges are the responsibility of the dealer unless otherwise agreed in writing.
Freight charges, dangerous goods surcharges, remote area fees, residential delivery fees, rerouting charges, storage charges, and other carrier-related costs will be added to the dealer invoice where applicable.
Shipping rates are subject to change based on carrier pricing and fuel surcharges.
Shipping Terms
Unless otherwise specified, all shipments are FOB Lynac warehouse.
Risk of loss transfers to the dealer upon shipment pickup by the carrier.
Lithium Battery Transportation Compliance
KPower lithium batteries are shipped in compliance with applicable dangerous goods transportation regulations and UN38.3 requirements.
Dealers are responsible for handling and storing products in accordance with applicable local regulations and safety practices.
Delivery Inspection & Damage Claims
Dealers must inspect all shipments immediately upon delivery.
Any visible shipping damage or shortages must be:
- Noted with the carrier at delivery, and
- Reported to KPower within 48 hours of receipt.
Failure to report shipping damage promptly may affect claim eligibility.
Incorrect Address / Delivery Delays
Dealers are responsible for providing accurate shipping information.
Additional charges resulting from:
- incorrect addresses,
- missed delivery appointments,
- rerouting requests,
- refused shipments,
- storage fees,
- or redelivery attempts
may be billed to the dealer.
Warranty & Replacement Shipments
Warranty replacement shipments require prior troubleshooting review and authorization from KPower technical support.
KPower reserves the right to request:
- installation photos,
- serial numbers,
- Bluetooth diagnostic screenshots,
- charging system information,
- and other supporting documentation
before approving warranty replacement shipments.
Service Limitations
Shipment timing may be affected by:
- inventory availability,
- weather conditions,
- carrier delays,
- dangerous goods restrictions,
- customs clearance,
- peak seasonal demand,
- or payment/credit review.
KPower is not responsible for carrier transit delays once shipments have been released to the carrier.
Risk of Loss and Theft After Delivery
Ownership, title, and risk of loss transfer to the purchaser upon delivery of the shipment to the delivery address specified in the order, as confirmed by the carrier Proof of Delivery (POD). KPower is not responsible for loss, theft, or damage occurring after confirmed delivery. Customers are responsible for providing a secure delivery location. Upon request, KPower will provide tracking information and proof of delivery documentation to assist with insurance claims, police reports, or carrier investigations..